Our Company Return Policy

To return or exchange an item, please fill out the Beantown-Collectibles Return/Exchange Form with your packing slip. This form must be filled out and included with your exchange or return. Be sure to include YOUR contact information such as phone numbers and emails. It will help expedite the return.
Online purchases can also be returned or exchanged by appointment when visiting our retail location in Boston at...............

175 William F McClellan Highway
East Boston Ma 02128 

Send Returns/Exchanges To:
Beantown Collectibles
Po Box 51082
Boston Ma  02205-1082

  • All returns and exchanges must be in new, unused, or unworn condition with the original tags and/or stickers attached.
  • Items deemed noticeably used or worn will be shipped back to the customer at the customer’s expense. Items altered in any way are considered 'USED"
  • Returns and exchanges are permitted within 30 days of the order date on your Packing Slip unless otherwise advertised online. (ie. Christmas)
  • During the Christmas shopping season, we will allow items purchased between November 1 and December 31, to be returned or exchanged until the end of January by 30th
  • Refunds will be credited back to the original payment method used to make the purchase.
  • Shipping charges will not be refunded unless a shipping error was made.
    The customer is responsible for purchasing the return postage.
  • If an order qualified for Free Shipping, but a return causes the order total to drop below the threshold to receive Free Shipping, then $6.95 will be deducted from the return refund.
  • Returns that cause in order to no longer be eligible for an applied discount/promotion will be deducted that discount amount from the refund.
  • Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment.
  • For hygienic reasons, swimwear and underwear will not be accepted for return or exchange. All sales on these items are final.
  • Customized Items WILL NOT be accepted for return or exchange. All sales on Customized Items are final.
  • Customers may choose the method (UPS, USPS, FedEx, etc.) that is most convenient for them when sending the return back.
  • If the item you’re exchanging for is higher priced than what you are returning, the card on file will automatically be charged for the price difference. If that payment method cannot be charged, we will reach out to the customer.
  • The shipping charge back out to a customer on an Exchange will be waived for the customer’s FIRST exchange shipment, per order.
    Any additional exchange shipments for the same order will incur a $6.95 exchange shipping fee.
  • The return of Collectibles such as Autographs or vintage Toys will be handled case by case. Due to the nature of the items, most
    high-value items will be shipped in Tamper-Seal or with Tamper Seals attached to the inner package. The return is VOIDED if these seals are broken or tampered with in any way. The customer will pay to have the item shipped back. We have to have inventory control and maintain a chain of custody on collectibles. When you purchase from this site you maintain you fully understand our policies and procedures.